FAQ

Questions we hear a lot. Can't find yours? Get in touch.

Orders & Shipping

When will my order ship? We roast for your order and dispatch within 1–3 business days. You will receive a tracking link by email once your order has been handed to the carrier.

Do you offer free shipping? Yes — free U.S. standard shipping on orders of $40 and over, after discounts and before tax.

How long does delivery take? The estimate shown at checkout is the carrier’s transit time, which starts after dispatch. Delivery dates are not guaranteed. See our Shipping Policy.

Do you charge sales tax? Applicable sales tax is calculated automatically at checkout based on your delivery address.

Our Coffee

How fresh is it? We roast to order in small batches, so your coffee ships close to its roast date.

Whole bean or ground? Choose whole beans or your preferred grind on the product page before adding the coffee to your bag.

How should I store it? Keep it in a cool, dark place in an airtight container, and avoid the fridge or freezer once opened.

Which blend is right for me? Take our quick coffee quiz, or ask our team — we are happy to point you to your just-right brew.

Subscriptions

How does a subscription work? Choose your coffee and delivery frequency, and we handle the rest — fresh coffee delivered on your schedule.

Can I change or cancel? You can skip, pause, or cancel from your account, subject to the terms disclosed at sign-up.

Do subscribers save? Yes — subscriptions save 10%. Choose delivery every 1, 2 or 3 weeks.

Returns

Can I return coffee? Coffee is perishable, so we do not accept returns of coffee. If there is an issue with your order, contact support@gumptioncoffee.com and refer to our Returns and Refunds Policy for the applicable conditions and time limits.

Visiting Us

Where are your cafés? Flatiron, Midtown, and Industry City (Brooklyn). See Locations.

Last updated: 24 Sep 2026