Refund policy
Gumption Coffee Inc.
Online orders
1. What this policy covers
This policy applies to orders placed at gumptioncoffee.com and shipped to you. Those orders are sold to you by Gumption Coffee Inc.
Purchases made in our cafés are not covered by this policy. Each café is operated by a separate company and a café purchase is a contract with the company that operates that café. See "Returns and Refunds, in store" on this page, which names the operator of each café.
This policy sits alongside our Shipping Policy, our Terms of Sale and our Terms of Service.
2. Our refund position
Coffee. We do not accept returns of coffee and we do not refund coffee. Coffee is a perishable food product, it is roasted for your order, and once it leaves us we cannot verify how it has been stored or handled.
Equipment and merchandise. We do not accept returns of equipment or merchandise that has been used, opened, or removed from its original packaging.
Everything else. We do not offer returns, refunds, exchanges or credit except where this policy expressly says otherwise, or where the law requires it.
Where we do consider a claim, any remedy is at our sole discretion. Nothing in this policy entitles you to a refund, a replacement, a credit, an exchange, or any particular outcome.
3. Sale items and items marked "as is"
Items bought on sale, at a discount, marked "as is", marked final sale, or bought using a promotional code are not returnable and not refundable.
4. Proof of purchase
We do not consider any claim without proof of purchase.
Proof of purchase means the order number and the email address the order was placed with. We may require additional verification.
5. Time limits
Every claim under this policy is subject to the time limit stated for it.
A claim made after the applicable time limit is not considered.
Time limits run from the date the carrier records delivery, or where no delivery is recorded, from the date we dispatched the order.
6. Damaged or incorrect items
To be considered, a report that an item arrived damaged, or that the wrong item was sent, must reach us at support@gumptioncoffee.com within 7 days of delivery and must include all of the following:
- The order number
- Clear photographs of the item
- Clear photographs of the outer packaging, including any damage to it
- A description of what is wrong
You must keep the item and all packaging until we tell you the matter is closed. Disposing of either before then ends the claim.
We may require the item to be returned before we consider it further. Where we require a return, we will tell you how to return it. Items returned without our prior agreement are not accepted and are not returned to you.
Meeting these requirements does not entitle you to any remedy. It makes the claim eligible for consideration.
7. Orders that do not arrive
To be considered, a report that an order has not arrived must reach us at support@gumptioncoffee.com within 14 days of the date the carrier recorded delivery, or where no delivery was recorded, within 30 days of dispatch.
Where the carrier records the order as delivered, we treat it as delivered.
Risk of loss passes to you when we hand the order to the carrier. Our Terms of Sale deal with this.
8. Address errors
You are responsible for the delivery address you enter.
Where an order cannot be delivered, is returned to us, or is delivered to an address you entered incorrectly, we are not liable for it and it is not refundable.
Where we agree to send a replacement, you pay for the goods and the shipping again.
9. Refused and undeliverable orders
Where an order is refused on delivery, or is returned to us because it was not collected, we do not refund it.
10. Cancelling an order
We cannot guarantee that an order can be cancelled or changed after it is placed. Orders move into our roast and dispatch schedule immediately.
If you want to try, email support@gumptioncoffee.com with your order number as soon as possible. Whether cancellation is possible depends on where the order has reached, and it is at our discretion.
Once an order has been dispatched it cannot be cancelled.
11. How any refund is issued
Where we issue a refund, it is issued to the original payment method only.
We do not issue refunds in cash. We do not issue store credit unless we choose to.
Original shipping charges are not refunded.
Return shipping is at your cost unless we tell you otherwise in writing.
We do not control how long your bank or card issuer takes to post a refund.
12. Fees
We do not currently charge a restocking fee or a handling fee on any return.
13. Gift cards
Gift cards are not returnable and not refundable.
14. Wholesale and trade orders
This policy does not apply to wholesale or trade orders. Those are governed by the terms agreed for the account or by the terms of the platform the order was placed through.
15. Repeat claims and misuse
We may decline any claim, limit or refuse any order, close any account, and decline to sell to you in future, where we identify a pattern of returns, refund claims, non-delivery reports or chargebacks, or where we believe a claim is not made in good faith.
We do not have to explain a decision made under this section.
16. Chargebacks
If you dispute a charge with your bank or card issuer without first contacting us and allowing us to respond, we may decline to consider any claim relating to that order, and we may close your account.
17. Changes
We may change this policy at any time by posting an updated version to this page with a new last updated date. Changes take effect when posted.
The version in force when you place your order applies to that order. Placing a further order after an updated version is posted means you accept the updated version for that order.
18. Your right to a written copy
You are entitled to a written copy of this policy on request. Email support@gumptioncoffee.com.
19. Contact
Gumption Coffee
support@gumptioncoffee.com
In store
1. What this policy covers
This policy applies to purchases made in person at a Gumption Coffee café.
Orders placed at gumptioncoffee.com are covered by a separate policy. See "Returns and Refunds, online" on this page.
2. Who you are buying from
Each café is operated by a separate company. When you buy in a café, your purchase is a contract with the company that operates that café.
| Café | Address | Operated by |
|---|---|---|
| Industry City | 168 39th Street, Brooklyn, NY 11232 | Gumption Coffee Inc. |
| Midtown | 106 W 45th Street, New York, NY 10036 | Gumption 1155 LLC |
| Flatiron | 940 Broadway, New York, NY 10010 | Gumption Flatiron LLC |
In this policy, "we", "us" and "our" mean the company that operates the café where you made your purchase.
3. Our refund position
We do not give refunds. We do not accept returns. We do not give exchanges or store credit, except at our sole discretion.
This applies to all three categories of item we sell.
Prepared beverages and food. Not returnable and not refundable. These are made to order and consumed immediately.
Packaged coffee. Not returnable and not refundable. Coffee is a perishable food product and once it leaves the café we cannot verify how it has been stored or handled.
Merchandise and equipment. Not returnable and not refundable.
Nothing in this policy entitles you to a refund, a replacement, a credit, an exchange, or any particular outcome.
4. No cash refunds
We do not give cash refunds.
Where we choose at our discretion to do something for you, it will not be a cash refund.
5. Sale items and items marked "as is"
Items bought on sale, at a discount, marked "as is", marked final sale, or bought using a promotion are not returnable and not refundable.
6. Proof of purchase
We do not consider any claim without proof of purchase.
Proof of purchase means the receipt for that transaction. We may require additional verification.
7. Time limit
We do not offer a return period.
Because we do not accept returns or give refunds, no return window applies to any item.
8. Fees
We do not currently charge a restocking fee or a handling fee.
9. Gift cards
Gift cards are not returnable and not refundable.
Gift cards bought at gumptioncoffee.com cannot be used in our cafés. Our cafés use a separate payment system and cannot read those codes.
10. How payment and any adjustment is handled
Café payments are processed through our in-store payment system, which is separate from our website.
Where we choose at our discretion to make any adjustment to a transaction, it is processed through that system to the original payment method used for the purchase. It is not processed as cash and it is not processed through our website.
11. Repeat claims and misuse
We may decline any claim, refuse any sale, and decline to serve you in future, where we identify a pattern of claims or chargebacks, or where we believe a claim is not made in good faith.
We do not have to explain a decision made under this section.
12. Your rights under law
Nothing in this policy limits any right you have that cannot be limited or excluded under applicable law.
Where the law requires us to do something this policy does not provide for, we comply with the law.
13. Changes
We may change this policy at any time by posting an updated version to this page with a new last updated date, and by updating the notice posted in our cafés. Changes take effect when posted.
The version in force when you make your purchase applies to that purchase. Making a further purchase after an updated version is posted means you accept the updated version for that purchase.
14. Your right to a written copy
You are entitled to a written copy of this policy on request. Ask a member of our team, or email support@gumptioncoffee.com.
15. Contact
Gumption Coffee
support@gumptioncoffee.com
Last updated: 4 Aug 2026